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Privacy Policy

1. General Information

This Privacy Policy defines the rules for the processing and protection of personal data of users using the website available at https://lukfiber.pl/ (hereinafter: the “Website”).

2. Data Controller

The controller of personal data collected through the Website is: Luk Fiber Agnieszka Pyka ul. Kłobucka 91, 42-125 Gruszewnia, Poland Tax ID (NIP): 574 19 57 567 E-mail: sklep@lukfiber.pl

3. Scope and Purpose of Data Collection

Personal data is processed for the following purposes:

  • Performance of orders and contracts: (Art. 6(1)(b) GDPR) – data necessary for the sale and delivery of products (hot tubs, saunas, accessories).
  • Contact and inquiry handling: (Art. 6(1)(f) GDPR) – via the contact form or e-mail to provide responses to inquiries.
  • Direct marketing: (Art. 6(1)(f) GDPR) – informing about new products and promotions (subject to consent).
  • Analytics and statistics: (Art. 6(1)(f) GDPR) – optimizing website performance and analyzing traffic.

4. User Rights

Every data subject has the right to:

  1. Access their data and receive a copy.
  2. Rectify (correct) data.
  3. Erasure of data (“the right to be forgotten”).
  4. Restriction of processing.
  5. Data portability.
  6. Object to processing.
  7. Withdraw consent at any time (if processing is based on consent).

To exercise your rights, please contact us at: sklep@lukfiber.pl.

5. Data Recipients

Data may be transferred to entities cooperating with the Controller solely for the purpose of providing services:

  • Courier and transport companies (delivery of goods).
  • Online payment providers.
  • IT and hosting service providers.
  • Accounting office (issuing invoices).

6. Cookies

  1. The Website uses cookies, which are small text files stored on the user’s terminal device.
  2. Cookies are used for: maintaining the session, remembering products in the cart, and analytical purposes (e.g., Google Analytics).
  3. The user can change cookie settings in their web browser at any time.

7. Data Retention Period

Data will be stored for the period necessary to achieve the purpose:

  • Order data – for the period required by tax regulations (5 years).
  • Contact data – until the end of communication or until an objection is filed.

8. Security

The Controller applies technical and organizational measures to ensure the protection of processed personal data, in particular, protecting data against unauthorized access (including SSL certificate on the website).

9. Final Provisions

The Controller reserves the right to make changes to the Privacy Policy due to developments in internet technology or changes in law. Users will be informed of any changes on the Website.